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BTI Consulting Again Recognizes Balch & Bingham’s Leadership in Client Service

Balch & Bingham is pleased to announce that the firm has been recognized as an unparalleled leader in client service in BTI Consulting’s "BTI Client Service A-Team 2021: The Survey of Law Firm Client Service Performance."

This year’s list includes 282 law firms and is the outcome of 350 in-depth interviews with top legal decision makers from the world’s leading organizations. According to BTI Consulting’s research, 650 core law firms serve large and Fortune 1000 clients. However, less than half of these firms earn a spot in the BTI Client Service A-Team 2021. 

Now in its 20th year, the ranking is based on direct and unprompted feedback from corporate counsel who were asked to name firms that excelled in the following areas: unprompted communication, commitment to help, understands the client’s business, deals with unexpected changes, deals with complexity, innovative approach and keeps clients informed.

Balch was first recognized by BTI Consulting as a leader in client service in its Client Service A-Team 2018 report.  In 2019, BTI Consulting recognized the firm as a leader in best brand standing in its “BTI Brand Elite Report: Client Perceptions of the Best-Branded Law Firms.”

BTI Consulting is a provider of strategic market research to law firms and professional services organizations and conducts the only continuous benchmarking market study in the legal services industry.